A New Wave of Call Center Technology

Call centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Freedom TeleWork created a virtual call center with all the bellsand whistles of a traditional call center; including predictive and progressive dialing, chat, IVR, skills-based routing and click to call but they added a very key element to their solution, manpower. What makes FT so unique is having created the first international community of TeleWorkers. These are people who provide inbound and outbound support, technical and sales inquiries, which allows for a customer to take advantage of favorable labor rates. Companies like JetBlue, Virgin and Staples who recently paved the way using home-based workers for their call center needs, Freedom TeleWork has created the first online international community of these workers.Workers like American expatriates, stay at home moms, and handicapped individuals are now able to service companies sales and customer service needs from Manhattan to Mongolia.

Corporate customers are able to instantly create such a call center with drastically reduced contact center costs and increased customer satisfaction. The first of its kind to truly cater to the small and medium sized business.

FT has created the first truly simple virtual call center. This system is self-managed by corporate customers and home TeleWorkers using a web platform. The company makes it possible for any size business to use the Internet to access and utilize an economical telecommunication and technology platform permitting both inbound and outbound call center activity to be remotely managed from a simple, easy to administer, onscreen control panel and Customer Relationship Management (CRM) platform.

Efficiencies will permit the company to become the lowest cost provider of high quality call center services affordable by virtually any company. Where the cost of call center set-up can range from $6,000 to $10,000, FTI will make equivalent call center services available for as little as $79 per month, without requiring a company to tie up capital in high infrastructure expense. A company may sign up for a monthly seat service with as little as one seat per month, no training, set up fees or contracts and with the ability to ramp-up or ramp-down depending on marketing or seasonal needs.

This sort of enabling technology is nothing less than a revolution for businesses, both small and large. It allows for the business worlds telephony needs to take a drastic price cut while bringing work to some unlikely candidates across the globe and right in your hometown.

How Call Center Technologies Contribute In Modern-Day Call Center Operations?

With the burgeoning concepts of globalization and consumerism, the concept of call center is changing day by day. In the present time in order to establish a successful business every organization should handle its customers with care and in this regard there is no alternative of call center.

With the increasing pressure and work volume, the technique of work is changing day-by-day. Now in order to make and/or receive thousands of calls each day efficiently the call centers are adopting modern advanced technologies. Contemporary technologies are enabling the call centers to manage the entire system efficiently.

The contemporary call centers are not just about answering telephone calls, they have become big corporations with huge responsibilities to handle large number of customers of their clients. In order to receive and make calls from/to high number of people on a regular basis and managing such huge number of calls regularly proper usage of machines are absolute essentials.

To make telephone communication more effective a new technology has entered in the call center industry. This technology is known as Computer telephony Integration or CTI and this technology is primarily used to integrate multiple types of communication in a single platform. In the current time, majority of the Indian call centers (both large and medium) are adopting this technology to manage their huge time of communication with their clients.

Call centers technologies are used in both inbound as well as outbound processes. In order make calls to the overseas clients the modern-day call centers use VoIP technology. VoIP stands for Voice Over Internet Protocol, which is technology of calling to any phone and mobile phone with the help of Internet. This technology helps making outgoing calls easier and sophisticated and it costs considerable lower amounts than the conventional phones.

To monitor the quality of both inbound and outbound callings, there are several technologies used in the call centers. Modern amenities help the call center supervisors to record calls made and received by the executives and check the quality of all those calls.

There is also call switchers, which transfer an inbound call to the agent who is sitting idle. This technology helps the call centers to manage inbound calls efficiently.

So, now you must have understood that how technology contributes in modern day call centers. Before going for a call center, check whether the organization is using modern technologies or not, you are suggested to go for only those call centers where advanced technologies are used.

Role Of Hosted Voip Contact Center Solutions

In this rising world of technology, people are looking forward for things which make their life troublefree to live. Business organizations are always in wait of new technologies that can raise their business and earnings. One such growing industry is call center industry. They are now transforming from premise based solutions technology to hosted contact center solutions technology. Contact centers have a major role in the business organizations as they offer wide online alternatives to the call centers.  People are quite satisfied with the new hosted call center technology as all the old appliances are replaced by the new agent desktops and internet cables.Main purpose of these contact centers is to render superior business scheme that will make their client happy. The hosted call center solutions are also known as VOIP contact center solutions. Thus, these call centers should stress on things like superior customer care service, lead generation, one  call resolution and establishing excellent relationship with the customer. Hosted VOIP technology has many advantages such as: 1. Network Management Scalability: under the hosted call centers, its trouble free to alter the network pattern by extending or adding the internet or telephonic lines as per the organization demands.2. Flexibility: hosted VoIP offers universal services that suits the users configuration and also offers preferable bandwidth. 3. No Geographical Limitation: these hosted call center can be set up anywhere around the world and can use the well-known hosted contact center technology.4. Bandwidth Efficiency: VOIP hosted call centers increases the bandwidth efficiency, as large no. of ends on the same connection is shared with the network. Considering all these benefits and features of hosted contact center solutions, one can find that it facilitates the user in saving money and improvising the organizational growth. They also provide inexpensive calling rates on long distance and international calls. They deliver huge audio-video output which serves the user to acquire the sound, video and data easily from the receivers end. They permit their customers to enjoy flexibility and mobility of procedure as the calls are routed through IP packets.To conclude upon, its found that hosted VOIP call center solutions are a good style of interacting with people across the world at lower rates and executing business with big flexibility. Setting up hosted virtual call center solutions will raise your business earnings and thereby making your life easy to live and enjoy.

Modern Call Center Technologies

Modern day communication is not just all about answering the phone call. Today, you will find that there are several other modes of communication mediums such as fax, e-mail and online chat. Customers are increasing using these modern methods, thereby prompting the call center service providers to adopt modern communication techniques in their daily function. Making communication even more effective, a new technology has entered the outsourcing scene. The main aim is to integrate different means of communication in a single platform. This new technological platform is referred to as the Computer telephony Integration or CTI. Most large call centers going with the modern trend has been using this new communication technique to serve their purpose as comfortably as possible. However, the smaller or the in-house centers are still lagging behind since they find it difficult to get access to such sophisticated technology.      The growing business needs have necessitated the importance of the use of modern technology. It stands important for both inbound and outbound call center service providers to adopt unique strategies for managing the calls in an efficient manner. Call center service providers should ensure that calls are answered in a proper and timely manner thereby putting a hold on the time. Technology has played a key role in making things better. Currently, most organizations emphasize on the importance of call centers taking them as the main source to reach potential customers. All calls whether incoming or outgoing is managed in an efficient way with the use of inventive methods. A customer looking forward to get a solution to his or her problem would always like to have conversation with an able person. They wish to solve their problem as quickly as possible since they don’t have enough time to stay on line for long. The new and innovative technology like the Interactive Voice Responses or IVR are available that can make things better in a call center.At the initial stage, the elementary automatic dialing systems were used in an inbound customer care center. They used to take a lot of time thereby reducing the efficiency to a great extent. But now things have changed a lot. Today’s modern call centre solutions bring you predictive dialers. With the help of this feature, agents can interact with their clients for a long time. This allows them to make an effective communication with the customers. Predictive dialers are also capable of transferring a call to an agent when a live voice kicks in. It can also track on the agents that are available for duty.  Now it is absolutely crystal clear that modern day call centers are capable of delivering excellent services without compromising on efficiency. They have stretched their hands on the latest technology that allows them to carry on with their work in a smooth manner.

Call Center Outsourcing: Effective and Efficient Way to keep Your Customers Happy

In today’s time, where the whole world has become a global village businesses are striving toward adding customers and expanding their business. Customers have the upper hand and expect to be able to contact a company representative approximately 24×7 hrs through phone or any other medium like Fax, Email or Chat. They expect quick and courteous response for their queries, efficient service despite how the communication is carried out. Here the role and importance of call center outsourcing comes in. By outsourcing call center functions, companies can improve productivity, extend their service hours and place focus on their core competencies.Loyal customers are very important and viable for a company. All businesses put their best efforts to provide the best services to their customers so that they remain satisfied and happy and bring in additional customers through word of mouth communication. If you are running business worldwide then your potential customers may reside in different time zones and have the right to expect service at any instant of time. Even within a given time zone, there is an expectation of constant availability. Most of the call centers are handling their clients across the globe and work approximately 24 hours a day and seven days a week. Consumers rely on call centers to answer questions that are not clearly explained online, to purchase, to get more information, or to simply have a human being be their connection to the company. Businesses and organizations apply various measures to multiply the customers and converting potential customers’ into customers. Therefore they choose proper call center to fulfill all the requirements of the customers and provide a viable way to deliver high quality service. Therefore, Call centers are striving. This is aided by new technological developments that have appeared on the market at lightening speed in recent years. Call center technology has advanced to the point where calls can be monitored and tracked, queued at the point of inception, as well as time per call demonstrating work flow and scheduling needs, etc.The companies also use the service of telemarketing to market their products and services. Companies are using these to serve as a resource for customers to answer questions, schedule repairs, take orders, process purchases, and possible up selling. A modern, fully equipped call center can help you do just that, at a reasonable cost and with updates available as often as you need them. All centers make call center strategy to efficiently and effectively handle all the services. Outsourcing the business activities is one of the smartest ways to improve business efficiency and lower down overall operational expenses.

Call Center Consultants for your Business - Business Ideas

Call centers are part of the dynamic business process, a company can acquire valuable information from its customers by hiring a call center to deliver front line customer services. These call centers are normally managed by companies to provide customer support or product information to consumers.

The call center industry is thriving today more than ever, due to the fact that they optimize a client company’s investment in human capital by providing market differentiation, brand identity and commitment, and ultimately, operational success. Their business strategy is built on excellence in such areas as technology, database management, and the human capital.

Changes in technology and call center models make it necessary to hire a call center consultant. A good call center consulting firm can be your lifesaver and answer many important questions.

Outsource call center

Depending upon your company, you might decide to outsource your call center. This has a number of benefits, but it also entails many costs, beyond the financial decisions. For one, the call center outsource company will not know all the details of your business.

Fortunately, a call center consultant knows all about outsourcing. He can evaluate whether or not you should make this move. Your consultant is literally your call center lifesaver.

Work at home call center

Today’s technology easily allows you to establish a work at home call center. Instead of requiring your employees to be in your building, computers and telephones allow them to work from the comfort of their homes.

This is another great area for your call center consultant to help out. Since consultants work with a wide variety of businesses, they know who can best benefit from work at home call centers.

Call center technology

Do you know what kind of technology your call center needs? Phones, computers, network configurations? Call center technology is always changing, and your company’s needs are evolving.

Call center consultants stay abreast of the latest technology for the call center industry. They’ll know the best types of computers, phones, servers, and even furniture.

Find a call center consultant

If you’re not convinced of the value of a call center consultant, just re-read this article. And then think about all the other daily decisions and problems your call center faces. A good consultant is critical to keeping your call center humming and your customers happy.

Call center services help many people to enhance their business and customer communication. These services produce high returns for a considerably low investment. Because of the professional and friendly staffs working hard for a company, profits and productivity tend to increase dramatically.

Call Center Consultants for your Business

– Business IdeasHosted Call Center Solutions »

The call center industry is thriving today more than ever. Changes in technology and call center models make it necessary to hire a call center consultant. A good call center consulting firm can be your lifesaver and answer many important questions.

Call center manager

A call center consultant can help you decide on hiring a call center manager. If you have a large call center, a manager could be a crucial part of your team. This individual would be able to direct your call center personnel and ensure that your customer’s needs are met.

You might shy away from a call center manager due to the cost, but you really can’t put a price on having a responsive call center. Whatever your needs, a call center consultant will help you make the best choices.

Outsource call center

Depending upon your company, you might decide to outsource your call center. This has a number of benefits, but it also entails many costs, beyond the financial decisions. For one, the call center outsource company will not know all the details of your business.

Fortunately, a call center consultant knows all about outsourcing. He can evaluate whether or not you should make this move. Your consultant is literally your call center lifesaver.

Work at home call center

Today’s technology easily allows you to establish a work at home call center. Instead of requiring your employees to be in your building, computers and telephones allow them to work from the comfort of their homes.

This is another great area for your call center consultant to help out. Since consultants work with a wide variety of businesses, they know who can best benefit from work at home call centers.

Call center technology

Do you know what kind of technology your call center needs? Phones, computers, network configurations? Call center technology is always changing, and your company’s needs are evolving.

Call center consultants stay abreast of the latest technology for the call center industry. They’ll know the best types of computers, phones, servers, and even furniture.

Call center recruiter

If you’re like most businesses, it’s difficult to retain your call center employees. This is where a great call center recruiter comes in. And if you find a great call center consultant, he might be able to double as a recruiter. You get two essential assets all in one!

Find a call center consultant

If you’re not convinced of the value of a call center consultant, just re-read this article. And then think about all the other daily decisions and problems your call center faces. A good consultant is critical to keeping your call center humming and your customers happy.