The Best Call Center Dialer Tool

Today, there are various call center dialer software enhancing the overall performance and efficiency of the offshore outsourcing service providers. The tools are highly sophisticated and are packed with powerful features. This is many ways enable a sales agent to make more then five hundred calls in a single day, which stands impressive.Amongst the newest call center technologies one is the Power Dialer. This tool has gained immense popularity after it has been commercially introduced in the BPO industry. Power Dialer has the capability to increase the number of calls simply by removing the dropped calls. Because of this feature, Power Dialer is able to offer a personal feel to a lead thereby offering a pleasing experience. Almost every voice based service provider has expressed his or her satisfaction after using it.At first, the list of phone numbers needs to be added on its database almost one at a time. Power Dialer enables the sales agents to start a call simply by clicking on the call button. The availability of such high tech features do not necessitate callers to deal with the voice mail machines. Therefore, the sales representatives can move on to the next call while power dialer leaves a voice message on the answering machine of a customer by simply clicking a button.Similarly, agents can also send faxes or e-mails to their targeted customers instead of a voice message. From here it seems that the tool offers plenty of options to a caller for making an effective communication with a customer. To make things easier, the Power dialer tracks the necessary information of a customer from the customer relationship management software or CRM. After that the previously saved templates are used to send the preferred message. All these can be done at an amazing speed even when an agent is attending a telephonic conversation.A sales agent in a call center company can still accept inbound calls even when he or she is using the power dialer software. This tool has another great feature known as ACD or automatic call distribution system and this feature enables an agent to work at its full potential. ACD can also be programmed for the identification of various toll free numbers. This feature allows the call center vendors to enhance their productivity finally leading to greater customer satisfaction.Another striking feature of Power Dialer is that it can easily integrate with the CRM or customer relationship management software. Because of this, the reporting visibility is greatly enhanced. With the help of Power Dialer, management can have a look at the number of calls that are made on a daily basis, the duration of each call, the ratio of the leads, etc. It seems clear that the dialer software also keep a watchful eye on the performance of its employees. This is truly a remarkable tool well suited to almost every type of call centers. Power Dialer can also be used in B2B call centers where the sales processes are completely different from the rest.