How to Choose a Firm for a Call Center Solution

There are actually many companies who offer their own brand of call center solution that a contact center like yours can use. But why would you contact Promero about whether they have a call center solution for your organization to use?

One very good reason for you to call or visit Promero for a call center solution is that their virtual call center solution called Oracle Contact Center Anywhere is an extremely good product (having won than 45 awards since it was formally launched into the market in 1998.) How many call center software are you aware of that are that good?

Another reason to ask Promero about this call center software offering is that many companies have been known to have used it for their business operations and gained wonderful results. For instance, major mortgage lending company ABN AMRO was able to secure a 100% return-on-investment in its first year of using the Oracle Contact Center Anywhere product. That is a hard feat to beat with any other call center software product. Other organizations like Canadian telecom company Telus, New Zealand and Australian telephone company Telstra, and even state government call centers in Wisconsin and Minnesota have all found this call center solution from Oracle to be instrumental in their efforts to boost contact center agent productivity, while slowing down costs and improving customer satisfaction.

Actually, it might be safely said that an organization offering customer support services should be able to concentrate more on customer relationship management than to be diverted into trying to understand how a call center technology like the many call center software around work. If your organization is good at maintaining good customer relationship management efforts, then your organization should stick to that instead of being forced to become an expert in understanding call center technology. The job of understanding call center technology should be left to call center software developers and the Information Technology department of your contact center.

Promero itself understands that a contact center needs help in making business in the call center industry easier to follow. This is why Promero tied up with software developer Oracle to become a Certified Partner offering the Oracle Contact Center Anywhere product to small- and mid-sized contact center companies throughout the world. The management of such smaller players in the contact center business will be gratified to know that this Oracle call center solution is fully scalable for needs of the customer. So whether you run a tiny operation made up of just three agents or a massive operation with 100 agents (and counting) you may find this call center solution called the Oracle Contact Center Anywhere to be just what you need in the long run.